2026 Best of the Springs Bronze Winner in Mental Health Provider Category!
1935 Dominion Way, Ste 101 Colorado Springs, Colorado 80918, United States
Cynthia Shaw
Full- Time Receptionist
"Taking the step to reach out for mental health support requires immense courage. My mission is to ensure that the very moment you contact Mindful Connect, you feel completely heard, deeply respected, and safely guided."
Long before you ever sit down in a therapist's office, your healing journey begins with your very first point of contact. Cynthia comes to Mindful Connections with a rich wealth of knowledge and years of dedicated experience in the healthcare administration field. But beyond her extensive professional background, she brings an unwavering heart of compassion to our front desk every day.
Cynthia understands that navigating the logistics of therapy—matching with the right clinical specialty, checking insurance coverage, or simply taking that intimidating first step—can feel overwhelming when you are already under stress. She is here to take that weight entirely off your shoulders, acting as your personal advocate and gentle guide from your very first message.
How Cynthia Advocates for You
- A Warm Welcome: Cynthia anchors our office during regular business hours. Whether you walk through our physical doors, call our intake line, or submit a secure online form, you are met with her genuine warmth, confidentiality, and undivided attention.
- Personalized Care Matching: Cynthia doesn't rely on cold algorithms or generic intake scripts. She personally reads every single inquiry that enters our practice. By listening closely to your unique story, goals, and scheduling needs, she carefully hand-selects the therapist on our team who is best equipped to support your specific healing path.
- Stress-Free Logistics: From helping you decode your insurance benefits and clarifying flat-rate options to seamlessly setting up your encrypted client portal, Cynthia manages the administrative details so you can focus entirely on your well-being.